FAQs

A Coaching Culture is one in which people in organisations at all levels can have mutually respectful conversations which allow the honest communication of facts, ideas, thoughts and feelings.

It is a culture which encourages and supports independent thought and action, and which is understanding of and values difference, seeing and using them as an organisational strength.

We believe that every business would benefit from a Coaching Culture. Leadership styles will vary depending on the context of any situation. However, the values and ways of interacting that underpin a Coaching Culture will enhance operational effectiveness and the quality of working relationships.

We invite you to explore with us how a Coaching Culture will enhance your business.

Coaching Culture improves the quality of your employees’ working life. Research shows that happier employees are more engaged with their work, which in turn has a positive effect on recruitment, retention and productivity.

Coaching Culture improves working relationships. When people interact in line with coaching behaviours, they communicate more effectively. Consequently, more opportunities become apparent and are taken and teams collaborate better, learning from each other and becoming nimbler in responding to events.

A Coaching Culture reduces the operation drag of staff turnover by creating a workplace where people want to stay and contribute, enhancing productivity and attracting talent to your business.

It helps employees to work in complex environments by involving everyone in enquiry and valuing their feedback. This equips your organisation with the ability to innovate and remain agile, and to move faster than the competition.

A Coaching Culture enables psychological safety, allowing you to access the full potential of your employees. For any business with safety-critical activity, a Coaching Culture will enhance employees’ ability and willingness to speak up, leading to better safety outcomes.

No, it’s about everybody.

However, leaders set the conditions for a Coaching Culture by modelling, encouraging and supporting coaching behaviours.

The conversations unlocked by a Coaching Culture happen at all levels of an organisation, bringing greater insight, nimbler responses and enhanced relationships.

Discrimination, injustice and abuse of power flourish when voices are silenced. A Coaching Culture empowers employees by encouraging them to speak, by listening to them properly and by respecting their viewpoints and contributions.

Appropriately, it starts with a conversation.

We will guide you through a proven process which will be tailored to the context of your business and where you currently find yourself.

We start at the top, explaining the benefits to your senior leaders and then coaching them so they have personal experience.

We help you by explaining and demonstrating the benefits to the senior leadership team.

We do this with a workshop and by inviting your leaders to experience coaching themselves.

Not everyone needs to be a coach, but everyone needs to understand the Coaching Culture and be able to apply the coaching principles in their conversations.

You should have a number of trained coaches who can educate and train your employees and who are able to coach within the organisation. This may be a full time role, but equally, may be one held alongside an operational role.

Everyone can benefit from coaching.

For a Coaching Culture to take root though, leaders must understand coaching and be able to have coaching-style conversations with their direct reports and with peers and stakeholders.

We recommend that all key leaders in a business receive training in how to hold coaching conversations.

Furthermore, we suggest that they all receive coaching themselves so that they both benefit from the experience and understand what it feels like to be a partner in coaching conversations.

Becoming a coach starts with a desire to be of service to others. This motivation underpins coach training which provides the framework and techniques to enable a coach to make a start in this new role. The becoming part never ends, a coach develops and continues to gain experience – there is no destination.

We will provide accredited coach training for your organisation. We will explain what it entails, how to select people for the role and then create a training programme that meets the needs of the business.

Because we are experts at what we do, and we put you and your people first.